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BCC Consulting is a unique practice that focuses on helping clients design, develop, implement and operate contact centers that consistently provide the optimum in delightful customer experiences.  After all, isn't that what providing world class customer care is all about?  It's not just about answering a question, or providing some information, or taking an order, or solving a problem.  The real key is ultimately how the customer feels about their experience with the contact center.

Below are some important business partners with whom BCC Consulting is affiliated:

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BCC Consulting is been certified in performance benchmarking by Benchmark Portal and Purdue University's College of Call Center Excellence.

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Since 2005, BCC Consulting has maintained a close working relationship with VisionBound International.  We invite you to visit their website at www.visionbound.com and get to know its Founder and President, Kevin Miller. 

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BCC Consulting has been a proud referral partner of inContact since 2006.  We highly recommend their industry-leading suite of SaaS contact center applications and can arrange for an informative demo of the inContact platform.